Thank you for shopping with Silas Decor. This Shipping Policy explains how we process, handle, and deliver orders to our valued customers worldwide. By placing an order through our website, you agree to the terms stated below.
Worldwide Shipping
Silas Decor proudly offers worldwide delivery for all our products, including bathroom accessories, kitchen appliances, living room accessories, and outdoor accessories. We work with reliable courier and logistics partners to ensure your order reaches you safely and efficiently.
Order Processing Time
All orders are processed within 2 to 4 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is dispatched, you will receive a confirmation message or email with delivery details.
Shipping Method and Delivery Time
Delivery times vary depending on your location and local courier services.
Domestic deliveries: Usually take between 4 to 7 business days.
International deliveries: Typically arrive within 10 to 20 business days, depending on customs clearance and regional courier services.
Please note that these are estimated delivery times, and delays may occur due to weather conditions, customs inspections, or logistical factors beyond our control.
Payment Method
Silas Decor operates Cash on Delivery (COD) as the only payment option. Customers are required to make payment in cash at the time of delivery. No online payments or prepayments are accepted.
Shipping Charges
Shipping charges may vary based on destination, weight, and order size. Any applicable shipping fees will be displayed at checkout before confirming your order. In some regions, free shipping may be available for promotional periods or qualifying order amounts.
Order Tracking
Once your order is dispatched, you will receive a tracking reference (if available) through email or SMS. This allows you to monitor your shipment’s status until it reaches your address.
Delivery Attempts
Our courier partners will make up to two delivery attempts. If you are unavailable during both attempts, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
Damaged or Missing Packages
If your order arrives damaged or if any items are missing, please contact us immediately at [email protected] with your order number and photos of the package. We will investigate the issue and provide a suitable resolution, such as replacement or refund (if applicable).
Incorrect Address
Please ensure that your shipping address is complete and accurate at the time of placing your order. Silas Decor will not be responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.
Customs, Duties, and Taxes
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. Silas Decor is not responsible for delays or fees caused by customs procedures.
Changes to Shipping Policy
Silas Decor reserves the right to modify or update this Shipping Policy at any time without prior notice. Any updates will be reflected on this page with a revised effective date.
Contact Us
For any questions about your order or shipping information, please contact us at:
Email: [email protected]
