At Silas Decor, we aim to ensure that our customers are fully satisfied with their purchases. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds may be processed. By placing an order on our website, you agree to the terms stated below.
Payment Method
Silas Decor operates worldwide and accepts Cash on Delivery (COD) as the only payment method. Since no online payments are collected, refunds are only applicable under specific conditions mentioned in this policy.
Order Inspection on Delivery
We recommend all customers inspect their items upon delivery. Please ensure that the product matches your order and is free from visible damage before making payment to the delivery agent.
Eligibility for Return or Replacement
A product may be eligible for a return or replacement under the following conditions:
The product is defective, damaged, or not as described.
You notify us within 7 days of receiving the order.
The product is unused, in its original packaging, and includes all accessories or manuals.
If the item does not meet the above criteria, it may not be eligible for return or replacement.
Non-Returnable Items
The following items cannot be returned or replaced unless they arrive damaged or defective:
Items damaged due to misuse, negligence, or improper handling.
Products altered or repaired by unauthorized parties.
Accessories or items sold under clearance or promotional discounts.
Return Process
To initiate a return or replacement:
Contact us at [email protected] within 7 days of receiving your order.
Include your order number, photos of the product, and a brief explanation of the issue.
Our support team will review your request and provide instructions for return or exchange if applicable.
Refund Process
As Silas Decor operates on a Cash on Delivery basis, refunds (if applicable) will be issued only under the following circumstances:
If a replacement item is unavailable.
If your order is canceled before dispatch.
Refunds will be processed through the most suitable available method, as coordinated with our support team.
Shipping Costs for Returns
If a product is being returned due to a mistake or defect from our side, Silas Decor will cover the return shipping costs. For all other reasons, customers may be responsible for return shipping fees.
Damaged or Incorrect Products
In case you receive a damaged or incorrect product, please report it immediately to [email protected] with photographs and details. We will prioritize resolving such cases with a replacement or refund, depending on availability.
Cancellation Policy
Orders can be canceled only before they are dispatched. Once shipped, cancellations cannot be processed. Please contact [email protected] promptly for any cancellation requests.
Policy Updates
Silas Decor reserves the right to update or modify this Returns & Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.
Contact Us
For any questions or concerns about our Returns & Refund Policy, please contact us at:
Email: [email protected]
